Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you register an account, make a booking, fill out a contact form, or otherwise interact with our Services. The personal information we may collect includes:

• Identity data: first name, last name, username, or similar identifier.
• Contact data: email address, telephone number, and mailing address.
• Transaction data: details about payments to and from you, and other details of services you have booked with us.
• Technical data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Usage data: information about how you use our website, products, and services.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate the creation and management of your account.
• To process and fulfill your bookings, including sending confirmation emails and reminders.
• To communicate with you about our services, promotions, and events (you may opt out at any time).
• To respond to your inquiries and provide customer support.
• To improve our website, products, and services through analytics and feedback.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our Terms of Service.

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following limited circumstances:

• Service providers: We may share your information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., payment processors, email service providers). These parties are contractually obligated to keep your information confidential.
• Legal requirements: We may disclose your information when required by law, in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety or that of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site traffic. Cookies are small data files placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Required for the operation of our website, such as enabling you to log in to your account.
• Analytical/performance cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it.
• Functionality cookies: Used to recognise you when you return to our website and enable us to personalise our content for you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data under certain circumstances.
• Right to object: Object to the processing of your personal data for direct marketing purposes.
• Right to data portability: Request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information below. We will respond to all legitimate requests within 30 days.

6. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our privacy team: